Not fully baked
I bought this direct from Tria. First, it took them 2 weeks to ship — that’s before they shipped it — and about 3 weeks to get it. That should have been a clue that there might be problems with these. Out-of-the-box, mine had charging problems. It says it takes 2-1/2 hours to charge, but sometimes mine took 10 hours, sometimes never. Sometimes, it would indicate it’s charged, but then die half way through the treatment. The rep on the phone said they had some battery charger issues. I don’t believe it’s the USB charger based on mine, and believe it’s the internal charging circuitry has serious quality problems/bugs. After around 4 days of use, my unit just died. It would only come on with a error message. I honestly do not have the time to deal with products that, for this price, should work and not have quality problems. In the end, it cost me twenty bucks to ship it back. The RMA says it may take up to another 60 days to get a refund. Great. I bought mine directly from Tria to ensure I would get the full 90 days satisfaction guarantee. I have the Tria 4X Laser, and that is an OK product, but fell for this one too fast. For the few days it almost worked, I didn’t notice any differences (less than a good serum), and I went right to level 3 without any significant redness or pain. This is in comparison to the laser hair removal which can cause significant pain.
First of all I’ve had my unit for 3 months and it appeared to be working well. I don’t have an issue with the effects (saw a bit of improvement but nothing to get too excited over) or with the pain although admittedly it is painful at times. MY problem is that I was at home and just happened to be seated near the unit while it was recharging when I heard weird sizzling noises. I finally determined they were coming from the charger and then saw a puff of smoke. I quickly unplugged it and today I contacted the manufacturer. It could easily have been a fire hazard if I hadn’t been at home to disconnect it. Just a heads up if you have one – not sure if this is a design flaw or what but it could be a real problem!An addition to the first review. I’ve not had mine for a month or so now and I have to warn you that if you have any age spots they will reappear quickly (if the laser removed or dulled them). The thing is if you start using this thing it’s a life long commitment or things are going to return to “normal” very quickly. I don’t know about the rest of you but daily use for the rest of my life was just not going to happen so I’m glad mine is gone.Again beware that this item is a potential fire hazard – do NOT leave it plugged in while you are away from home…. it’s not safe in the least.
A $500.00 dust collector after just 6 weeks!
I used the Tria faithfully for three weeks, and noticed that progressively it took longer and longer to charge. At four weeks, charging took 24 hours. I’ve now had my Tria for 6 weeks, and it spends an average of 2 days in the charger to get 2 minutes of actual use.A very expensive dust collector. Perhaps these are manufacturing kinks, but surely those should have been corrected before this product was sold via Amazon.
I have used this laser for two weeks now and I am seeing the improvements alreadynot since the first day of course, but now after two weeks my skin looksso much better in every sense.More firm, light also the fine lines around the eyes look very very very faded, the serum after use from Triahelp me a lot for the burning sensation (but is very expensive) .
Too Good to be True?
I saw this device on “The Doctors,” and ordered directly from Tria to be able to use the payment plan they were offering. Had I read the Amazon reviews, I would not have ordered. I never buy anything that has nearly as many 1 star reviews as it does 5 star reviews. A flip of the coin that it may work.As was the case with others, I was surprised to see the enclosed printed material have a very narrow list of approved uses. I understand research, and they can only get approval for what was studied, but be straightforward about that in the advertising. This is like an orphan drug: chances are it may work on other non-approved areas. The box says: “Tria Age-Defying Laser is indicated for the treatment of periorbital wrinkles (“crow’s feet”), which may result in smoother appearing skin in the treated area. The Age-Defying Laser can be used on the full face for smoother skin.”In spite of all that I might have stuck with it, but I was scared off by people whose machines stopped working or smelled of fire. I actually smelled a little burning hair odor yesterday. My three months are about up, I haven’t seen improvement, and I don’t want to get stuck with a $500 paperweight, as someone described it. This is, indeed, a great buy, even if it only lasts three years IF it works. As one commenter pointed out, $134 a year for the kind of results they report is worth it, ESPECIALLY if it shows improvement on the neck/chin. However, I am unwilling to take the chance at this point given the negative feedback, unrelated to the charger. Maybe I’ll reconsider later and repurchase … and buy the extended warranty!I contacted the 800 number to discuss return and received a message that said, “customer care is under construction.” It was disconcerting. I don’t want to spend $500.00 for something and not be able to reach a real person. Anyway, I left a message as instructed and we’ll see. I must add that the customer service reps were great, previously, even though it did take a long time for anyone to answer. UPDATE: I received an email within 48 hours with a computer-generated (accurate) transcript of my call and instructions on how to return the product.Finally, treatment hurts. I managed to get to level 2, but can’t imagine going higher. It feels like pins sticking in your skin. People have different pain tolerances so this may not be a problem for you. I’m glad that the FDA approved this technology. This product may be good, but I think given all the warnings from others, I’ll wait until more people have used it successfully. No longer being able to reach a person is also a concern. If I buy from Bloomingdales at least I can go there if I have a problem.
Minuscule improvement after nine weeks
I have been using the Tria faithfully for nine weeks at level 3. I’m sixty years old and have good skin for my age; just a few fine lines and a little bit of laxity around the mouth area. I eat well and am slim. I have been eagerly awaiting results and have read a number of reviews by women who’ve used the Tria for 3 weeks and claim noticable improvements. I’ve seen only very slight improvements and I think that the women who claim amazing results after just 3 weeks are imagining things. My fine lines have diminished only very very slightly and my face might be about 2 percent tighter. I will continue to use it and will change my rating if I begin to see more improvement.And by the way, my charger konked out immediately, so I have to plug the device into my computer for recharging. Not a big deal but it doesn’t give me a lot of confidence in the company that makes this product. I know Tria is willing to send another but the first one should have worked — they should test their products better.